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Information about the controlling bodies regulating the activity

 

The controlling bodies, which regulate the activity of the trader, are the Commission for Consumer Protection /CCP/ and the Commission for Personal Data Protection (CPDP), with the following contact details:

For CCP:

  • Website: https://kzp.bg/kontakti
  • Tel: 0700 111 22
  • email: info@kzp.bg
  • address: fl.3, 4 and 6, 4A Slaveykov square, Sofia

For CPDP:

  • Website: https://www.cpdp.bg/
  • Tel: 02/91-53-518
  • email: kzld@cpdp.bg
  • address: 2 Prof. Tsvetan Lazarov Blvd, 1592 Sofia

Consumers may use the European Online Dispute Resolution Platform (ODR), which can be accessed at / http://ec.europa.eu/odr / – unified portal for access, which allows consumers and traders in EU to settle disputes that have arisen between them.

Alternative Dispute Resolution /ADR/ between consumers and traders represents out-of-court proceedings to reach agreement on the principles of volunteering.

The joint impartial dispute resolution commissions assist to reach an agreement between consumers and traders on disputes regarding contracts for the sale of goods and provision of services.

The joint impartial dispute resolution commissions are appointed on a regional principle, and the joint impartial dispute resolution commission seated in Sofia and commissioned to practice on the territory of Sofia Region has the competence to settle disputes between Traders and Consumers.

You can find the consolidated list with the recognized bodies for alternative dispute resolutions of the EU Member States at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

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